Customer Service Representative

DPI Specialty Foods, the Northwest's leading specialty foods distributor, is currently seeking a Customer Service Representative to assist our customers and our Inside Sales team at our Tualatin office. The Customer Service Representative receives and processes/edits orders for the sales staff via telephone, fax, and email.

• High school diploma or equivalent.
• Must have at least two years of customer service experience. Experience in the food/grocery industry is preferred.
• Ability to work in a fast paced environment.
• Attention to detail and strong organizational skills.
• Must be able to remain on the phone for long periods of time.
• Proficient with the use of Microsoft Office programs such as Word, Excel, and Outlook.
• Ability to handle multiple tasks.
• Strong communication skills both verbal and written.
• Excellent problem solving skills.

• Receive and process orders.
• Process special item orders.
• Provide assistance to retail sales staff.
• Assist customers and provide information.
• Assist customers with will call orders.
• Recommend substitute items for out of stock items.
• Work closely with warehouse personnel, drivers, and buyers.
• Sort and file miscellaneous paperwork.

This is a full-time position with a schedule of Monday - Friday 8:00am - 5:00pm. Full benefits package available the first day of the month following 30 days of employment which includes Medical, Dental, Vision, 401k, Section 125 Flexible Spending Account, EAP, Disability Insurance, Life Insurance, and paid vacation/holidays/sick/floating holidays.

DPI Specialty Foods is an Equal Opportunity Employer.